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FAQ Page

My Account

New Account

To create a new account, go to “Sign-in” , New Account

Within your account, you can track your orders

Where can I purchase your products?

Online

You can purchase our products directly on our website

Retail Partners

You can also purchase our products online @ QVC, Walmat.ca, Bed, Bath & Beyond, Buy, Buy Baby & Amazon.

We are currently selling in-store at Noah’s Natural Foods (Toronto, Ontario)

Payments

PayPal

We accept all major credit cards via PayPal

Is it safe on-line ordering?

Yes, it’s safe ordering online. We use PayPal to process all payments securely, all information collected is never shared with anyone.

Shipping

Where do you ship to?

Currently, we ship all products in the US and our all-natural laundry products in Canada. Our bags are sold through our partner Walmart.ca.

Shipping Cost

Shipping cost varies from $4-$14 (depending on shipping destination). Alternatively, you can sign-up for our newsletter and receive free shipping on your purchase.

Delivery time

We will deliver your purchase within 5-9 business days after you received your order confirmation. Please allow up to 5 additional days for rural and remote area

Returns & Refunds

How do I return an item?

Any merchandise sold on our website, we have 30-day return policy. Please send us an email at info@lumehra.com to start the process.

How can I get my money back?

We will refund any item, provided that it has not been damaged. Sale Merchandise is Final Sale.
Please note that LUMEHRA will not be able to refund any additional charges that your bank might apply.

Contact Us

The fastest way to contact us is by sending an email at info@lumehra.com

Otherwise, you can contact us by completing a form under “Contact” or call us at 1-844-840-9834

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WELCOME

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