30-Day Money-Back Guarantee
At Lumehra, we want you to feel confident trying our products in your home. If you are not satisfied with your first purchase, we offer a 30-day money-back guarantee.
How it works
If you are not happy with your order, please contact us within 30 days of delivery at info@lumehra.com with your order number and a brief note about your experience.
Once your request is reviewed, we may offer a replacement, store credit, or refund to your original payment method.
What is covered
Our 30-day guarantee applies to:
- First-time purchases made directly from lumehra.com
- Requests submitted within 30 days of delivery
- Products that did not meet your expectations when used as directed
What is not covered
The guarantee does not apply to:
- Products purchased from third-party retailers
- Repeat refund requests for the same product
- Bulk, wholesale, or distributor orders
- Products that were misused, altered, or not used according to directions
- Shipping fees, unless the issue was caused by an error on our part
Returns
In some cases, we may ask you to return the product before a refund is issued. If a return is required, our team will provide instructions.
Refund timing
Approved refunds are typically processed back to the original payment method within 5–10 business days, depending on your bank or credit card provider.
Our promise
We created Lumehra to make cleaning simpler, gentler, and more transparent for sensitive homes. If something is not right, we want to hear from you and make it right where we can.
For guarantee requests, contact us at: