Refund policy

1. Eligibility for Refunds or Exchanges
   a) Defective, Damaged, or Incorrect Items
   • If you receive a product that is defective, damaged in transit, or not what you ordered, please notify us within 7 days of delivery.
   • We may request photos or videos to verify the issue.
   • Once approved, you can choose:
   o A replacement,
   o A full refund to your original payment method, or
   o Store credit toward a future purchase.
   • Return shipping is covered by us in these cases.
   b) Change of Mind Returns
   • You have 30 days from delivery to return an unused product in its original condition and packaging.
   • Items must be unopened and free of damage.
   • Return shipping costs are your responsibility, and the original shipping fee is non-refundable.
   c) Sale or Promotional Items
   • Sale, clearance, and promotional items are final sale, except if they arrive defective or damaged.
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   2. Process for Returns
   1. Request a Return Authorization
   Email us at info@lumehra.com with your:
   o Order number
   o Reason for return
   o Supporting photos (if applicable)
   2. Approval & Instructions
   We’ll issue you a Return Merchandise Authorization (RMA) with step-by-step instructions. Items sent back without an RMA may not be accepted.
   3. Refund Timing
   o Once we receive and inspect your return, refunds are processed within 7–10 business days.
   o Refunds go to your original method of payment unless you request store credit.
   o Please note banks and credit card providers may take additional time to post the refund.
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   3. Non-Refundable / Non-Returnable Items
   • Gift cards
   • Final sale or clearance items (unless defective)
   • Items damaged due to misuse, improper handling, or modifications
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   4. Exchanges
   • If you’d like to exchange a product for a different variety (e.g., Lavender vs. Citrus powder), email us at info@lumehra.com.
   • Exchanges depend on stock availability. If your requested item is unavailable, you may choose a refund or store credit.
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   5. Late or Missing Refunds
   If it has been more than 10 business days since your refund was approved:
   1. Check with your bank or credit card provider (processing times vary).
   2. If the refund still isn’t posted, contact us at info@lumehra.com and we’ll investigate.
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   6. Contact Us
   LUMEHRA International Inc.
   📍 Toronto, Ontario, Canada
   📧 info@lumehra.com
   We’re here to make your experience stress-free. If you ever have questions about returns, exchanges, or refunds, don’t hesitate to reach out.
   

30-Day Money-Back Guarantee

We want you to feel completely confident trying Lumehra. If you purchase any product from our website and it’s not the right fit for you, you can request a full refund within 30 days of your order date.

No stress, no hassle.
Just reach out to us with your order number and we’ll take care of the rest.

Your trust means everything to us, and we stand behind every product we make.