Shipping policy

Shipping Policy

Welcome to Lumehra! We are committed to delivering your orders promptly and efficiently. Please review our updated shipping policy for important details.

Shipping Rates and Times

US and Canada Shipping

  • Standard shipping: 4–7 business days
  • Flat rate shipping within Canada: $7.99 on all orders under $65
  • Flat rate shipping within USA: $9.99 on all orders under $65 
  • Free shipping: Orders over $65 qualify for free standard shipping
  • Free shipping: for all subscription orders over $50; otherwise, standard flat rate shipping applies

👉 Please note: For U.S. orders, shipments may experience delays at the border due to new customs procedures. While most orders arrive on time, please allow for possible additional processing time.

Order Processing

  • Orders are processed within 5-7 business days (excluding weekends and holidays).
  • You will receive a confirmation email with tracking details once your order has shipped.

Delivery Times

  • Delivery times may vary depending on your location and the shipping method chosen.
  • While we strive to meet all estimated delivery times, occasional delays may occur due to carrier issues, customs clearance, or other unforeseen circumstances.

Shipping Restrictions

  • We currently ship within the United States and Canada.
  • Certain items may have restrictions based on international shipping regulations. Any applicable restrictions will be noted on the product page.

Tracking Your Order

  • Once your order has shipped, you will receive an email with a tracking number and link to monitor your package in real time.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us at info@lumehra.com within 10 days of delivery.
  • Include your order number and details of the issue so we can work with the carrier to resolve it promptly.

Changes and Cancellations

  • To request changes or cancellations, please contact us as soon as possible at info@lumehra.com.
  • Once your order has shipped, changes or cancellations may not be possible.

Contact Us

For questions or assistance regarding shipping, please reach out to our support team at info@lumehra.com. We’re here to help!

Thank you for choosing Lumehra. We appreciate your business and strive to provide you with an exceptional shopping experience.